Administration
MorTrack was created specifically for the funeral services industry to help administer and run your business more efficiently and effectively.
Administration and Accountability
It's lonely at the top. Running an internal or external team in charge of removals or service providers while managing client expectations requires a complex balancing act. Keep a keen eye on the customer experience while ensuring efficiency and expenses are under control.
Easily Share Case Information with Your Team
Quickly see your team’s assignments, locations, and real-time status on one screen. Receive, review, and assign cases in seconds while offering controllable feedback to your funeral home partners automatically. Making it easy for everyone to be on the same page and show a united show of force.
Manage Pending Approvals and Required Paperwork
Increase capacity and limit onsite drama while maintaining a professional appearance by automating the completion of the "right" documents every time.
Manage different contracted rates or fees based on whom you are representing for each collection. Also, choose to include loaded mileage and products consumed for each case to ensure your customers see the value you provide day in and day out.
It's All About Status
Keeping partner organizations in the loop on case details is a complicated yet delicate balance. It's important to show the case status but maybe not exactly where your removal techs are at any given moment.
Keep control of how your team conducts business while offering external parties access to gated case information you control.
Invoicing
Provides organized reports for third party invoicing. Use your time to audit instead of duplicate data entry. Review invoices quickly then easily export into Excel or other software for reviewing and uploading into your accounting software.
See the real costs associated with each case, including the often overlooked consumable usage, and calculated mileage for what's contractually included along with ways to bill for overages.
Building long-term business relationships with your clients should mean showing consistency and transparency. Your next contract renewal is much easier to increase your fees if you can show documented proof of consistent overages. .
Employee Efforts and Compensation
Employee compensation is the most expensive cost for any organization.
Every employer has different rates, agreements, and guidelines set by or imposed upon them to hire and keep employees.
MorTrack can assist with the day-to-day efforts to manage Removal Tech and service providers by setting compensation rates using a matrix of options, such as:
- by case,
- by mileage,
- by mileage over a minimum distance,
- whether the Removal Tech was the primary or an assistant on a case.
Plus many other options.
Avoid Burnout and Turnover
Some say employees today are more sensitive than they used to be - How that may be true is a very valid statement.
However the underlying thought to consider is employees choose to work for leaders they can trust and that have their (employees) best interests in mind.
One of the many ways MorTrack is providing value for your team is by an alliance created with the Funeral Professional Peer Support organization. The FPPS brings mental health to the surface where management has the tools to address situational and environmental issues sooner. Then provides the information on what programs or business changes are needed to protect employees from emotional fatigue. Don't lose good employees because of unshared emotional fatigue or dispair. MorTrack and FPPS are here to support you and your team.
Identify Inefficiencies
Inefficiency costs companies 20-30% of their revenue every year (according to research firm IDC).
When it comes to the administration process design; a healthy and robust operation requires feedback. Positive or negative, This feedback will offer your team not only ideas for improvements but also when and where to make such adjustments.
Reviewing financials alone to make process or business decisions alone has proven time and time again to be too little, too late for most organizations. Take advantage of process reviews to make decisions today to effect processes tomorrow.
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Be the “go-to resource” for timely, consistent and reliable removals in your area.
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7800 S. Elati St. Ste 205, Littleton, Colorado, 80120
+1 720-446-5853